ABOUT US

Travelway was founded by Spyros Hambas, president and C.E.O. of the company today, who is fourth generation of a Greek family in the travel and shipping business.

Based in Athens, Travelway is a travel organization that operates across the full range of travel service. Over 200 years of combined experience makes Travelway a highly responsible and innovative travel partner who offers superior products and services.

Services:

  • Travelway is the expert in Cruise Ship Operations, designing and operating shore excursions, tours, turnaround services as well as pre and post-cruise arrangements.
  • Trusted by the biggest cruise line companies and by thousands of clients, Travelway is promoting, packaging and selling cruises of high quality and competitive rates around the world.
  • Travelway is leader in Destination Management, organizing trips for groups of people with specific interests such as educational, religious, cultural, and other.
  • Having in its team professionals with a very strong academic background and experience in organizing events and special projects development, Travelway has a very strong presence in “MICE” industry.
  • Travelway has been accredited and trusted by governmental and public institutions for their travelling and event management.
  • Over 150 schools and other educational institutions from all over the world have made their travelling and event arrangements through Travelway

Dedication to our clients’ needs along with our high quality services had made Travelway one of the leading companies in the travel industry.

 

VISION
Our vision is to continue quality growth as a big travel organization over the years to come.

MISSION
Our mission is to provide our clients a service of a unique class. We constantly thrive to create only the best and most sophisticated product, while carefully catering to the idiosyncrasies of our customers.

VALUES

  • Customer satisfaction offering the highest standards of quality at competitive rates
  • Financial integrity and security

We always have in mind …“detail makes the difference” & “We never forget that your clients may judge you on our performance!”

The continuing Policy of Travelway Tourism and Shipping is to provide a high quality, professional and efficient service to ensure the satisfaction of all of the requirements of our clients. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organisation.

To achieve our goals we seek for a perfect understanding of our clients’ needs and demands and we maintain a constantly improving working environment that encourages our personnel to work effectively so as to improve our products and services on a regular basis.

Our quality policy consists of the following main points:

  • Excellent communication between Top Management and the personnel
  • Looking for the best solution that meets our clients’ specific demands.
  • Ensure and improve customer satisfaction by providing products and services that meet their requirements
  • Steady and continuous improvement of our products and services.
  • Provide the essential mechanism for the optimal organization and operation to improve the quality of service.
  • Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.
  • The Organisation has a Policy of promoting continual improvement and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. These objectives will address the risks and opportunities within the Organisation as determined by Top Management.